
NOTE: This post is the second in a series of three posts expanding on ideas in a recent webinar I conducted for the APMP California chapter with the same title.
customized standardization
In today’s fast-paced world, being able to provide high-quality, repeatable processes can be the difference between success and failure. Nowhere has that trend seen greater resonance than in dining. People, especially millennials, are abandoning both ends of the spectrum (fast food and traditional sit-down dining) in favor of “fast casual” establishments. Firms like Roti and Chipotle have benefited from filling this space.

